Help center

Answers for guests

The questions guests ask most, answered. Not finding what you need? Use the contact page and we will get you sorted.

How do I book a home?

Pick your dates on any listing page. Homes that show "Instant confirmation" take payment at checkout and confirm right away. For the others you send a free booking request: nothing is charged, and the host has 48 hours to accept. Your check-in guide arrives by email before your stay.

Are there really no booking fees?

Correct. You pay the nightly rate, the cleaning fee shown on the listing, and tax. There is no service fee like the 14% or more the major platforms add at checkout.

When do I get check-in details?

Your check-in guide, including door codes and directions, is emailed a few days before arrival. Every home has self check-in.

Can I bring my pet?

Homes that welcome pets show a "Pet friendly" tag on the listing. If you are unsure, ask us before booking and we will confirm with the host.

What if something goes wrong during my stay?

Message us anytime. We are local, so for anything urgent a real person can usually be at the home the same day.

How do reviews work?

After a completed stay you can rate the home overall and across cleanliness, accuracy, check-in, communication, location, and value. Reviews publish on the listing page.

SRQ Rentals is operated by Woods Business Solutions LLC, 4604 MacEachen Blvd, Sarasota, FL 34233. Contact: help@srq.rentals.